1) We are enhancing our HSBC HK App and Online Banking with additional security controls, please make sure your email address and mobile number are up to date in our records to receive both notifications via email and SMS after conducting certain transactions. If you don't have a valid email address and mobile number before Aug 2023, you will be blocked to conduct some of the transactions on Digital banking. Learn more.

2) New safety measure for Android device: Beware of apps from sources other than your phone’s official app stores which may contain malware. From 26 Feb 2024, new safety measure in the Android version of the HSBC HK App will be launched to protect you from malware. Learn more.

3) Remember to stay alert and watch out for phishing SMSes, emails, bogus calls and fraudulent websites. We would never send any SMS or email with a link requesting you to log on to HSBC Online Banking or cancel transactions. Also, beware of phishing SMSes purporting to be bank staff and direct you to social media platforms. We have further strengthened our security measures to protect customers. To learn more, please visit this important notice.

4) HSBC Reminder: If you've lost your Credit/Debit card or believe it might have been stolen or misused, you can temporarily suspend it via the HSBC HK Mobile Banking App or HSBC Online Banking. You can also unblock it when you think it’s safe or recovered.